customer service

A duplicated $10 purchase is frustrating, but duplicating a $300 grocery run can suddenly make rent or another bill harder to cover. Debit-card transactions draw against money in your checking account, so even a temporary duplicate authorization can reduce what you have available to spend. Figuring out who caused the problem starts with determining whether that second charge was merely pending or actually posted.

Gift cards sold at chain retailers are an increasing target of fraud.

All aboard the hot mess express! Customer service workers, waiters, and more took to Reddit and spilled the tea on their most insane customers.

There's one unfortunate side of working in customer service that's just unavoidable: customers. If you've ever worked with customers, you'll relate.