Discovering damage on a brand-new vehicle feels like a punch to the gut, especially after months of careful research, test drives, negotiations, and financial planning. The excitement of finally getting those keys transforms into disbelief when scratches or mechanical issues appear on what should be a pristine purchase. And when dealerships deflect responsibility by blaming transport companies, buyers often feel powerless and confused about their options. But the reality is that customers hold more leverage than most realize, and understanding the chain of responsibility makes all the difference in getting proper resolution.